01Who this is about
JoinCommunity.Solar is operated by Our Power Co., trading as My Utility Advisor, a Subscription Coordinator licensed by the Maryland Public Service Commission, licence number 23D3065350006676. The company was formerly named Consumers Choice Marketing Inc, and some records still carry that name. This policy covers this website and the enrollment service we run on it.
- Company
- Our Power Co., trading as My Utility Advisor, formerly Consumers Choice Marketing Inc
- Address
- 328 N Eutaw St, Ste 3, Baltimore, MD 21201
- Questions
- enroll@joincommunity.solar
- Phone
- (443) 888-2223
02What we collect
Almost all of it is what you type into our enrollment form, because an electric utility will not enroll an account without it.
What you give us
- Your name, email address, and phone number.
- Your service address, and your mailing address if it differs.
- Your electric utility, your account number, and the service or customer number printed on your bill.
- Your electricity usage and rate class.
- A photo or PDF of a recent electric bill, if you send one.
- For income-qualified programs, your confirmation that you qualify, and supporting documents where that program requires them.
- Your signature on the subscription agreement, and the date you signed.
- Anything else you choose to write to us.
What we collect automatically
- Standard web log information such as IP address, browser, and the pages you visit.
- Which advertisement or partner page you arrived from, so we know what is working.
- On our enrollment pages, how you move through the steps: which ones you reach, how long the summary and agreement are on your screen, how far you scroll the agreement, and which prefilled details you change (not what you change them to). Our team uses this to help you finish if you get stuck.
- Cookies and similar technology used by our analytics and advertising tools.
03Why we use it
- To check whether your address and utility can be served, and to match you to a farm with capacity.
- To prepare and complete your subscription agreement.
- To enroll your account with the subscriber organization that runs the farm, and with your utility.
- To keep you informed about your enrollment by email and, if you agreed to it, by text message.
- To answer you when you contact us.
- To meet our obligations as a licensed Subscription Coordinator in Maryland, and to keep the records those rules require.
- To understand which advertisements and pages bring people to us, in aggregate.
We read the bill you send in order to fill in the account number, the service address, and the usage that your enrollment needs. We do not use anything else printed on it, and we do not build a profile from it.
04Your mobile number and text messages
The short version
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party.
If you gave us your mobile number and agreed to be texted, we use it to send you messages about your own enrollment, and nothing else. We do not sell it, rent it, or pass it to anyone so they can market to you.
We do share it with the messaging providers that carry the message for us, because that is the only way a text arrives. They act on our instructions and may not use it for their own purposes.
Reply STOP to any message and we stop texting that number. You can also change your choice at any time on our text updates page. The full terms of the messaging programme are in our Terms of Service.
06Cookies and advertising
We use analytics to count visits and see which pages work, and advertising tools from Meta and Google that tell us, in aggregate, which advertisements led to enrollments. These tools set cookies and may recognize a browser across sites.
You can clear or block cookies in your browser, and you can opt out of personalized advertising through the settings each platform provides. Blocking them does not stop you enrolling.
07How long we keep it
We keep enrollment records, including your signed agreement, for as long as your subscription lasts and afterwards for as long as our licence and Maryland law require us to keep them.
If you started an enrollment and never finished, we keep what you entered so we can pick it up with you, and we clear it out when it is plainly stale.
08Your choices
- See it. Ask us what we hold about you and we will tell you.
- Correct it. Tell us what is wrong and we will fix it.
- Delete it. Ask and we will delete what we are not required to keep, and tell you plainly what we must keep and why.
- Stop the email. Every email we send has an unsubscribe link.
- Stop the texts. Reply STOP to any message.
- Stop the calls. Tell whoever calls, or write to us.
Write to enroll@joincommunity.solar for any of these. We do not charge for it and we do not treat you differently for asking.
09Security and children
We hold your information on services that require access control and encrypt data in transit, and we limit who on our team can see it. No system is perfect, and we will tell you if something happens that affects you.
This service is for adults with an electric account. It is not directed at children, and we do not knowingly collect information from anyone under 18.
10Changes
We may update this policy. The date at the top says when it last changed. If a change matters to people already enrolled, we will say so rather than leave it to be noticed.
11Contact us
Email enroll@joincommunity.solar or call (443) 888-2223. You can look up our licence with the Maryland Public Service Commission at psc.maryland.gov.